PRIVACY STATEMENTWRITINGS ON THE WALL is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.store.yahoo/writingsonthewall. Because this Web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.1. WRITINGS ON THE WALL will collect a user’s name, credit card number, expiration date and shipping address for the sole purpose of processing payment and delivering an order via parcel service. 2. We will not share personal information with any third parties beyond the parcel service selected to ship the product. 3. If any inaccuracy of information occurs, the user may contact Writings on the Wall by phone, email, or postal service to correct the matter. If users have questions or concerns regarding this statement, they should first contact support by E-mail at support@customwall.com. If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/users/users_watchdog.php). TRUSTe will serve as a liaison with the Web site to resolve users concerns. Information Collection and UseWRITINGS ON THE WALL is the sole owner of the information collected on www.store.yahoo/writingsonthewall. WRITINGS ON THE WALL collects information from our users at several different points on our Web site.OrderWe request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.Information UseLog FilesLike most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.Customer ServiceWe communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.Sharing Legal DisclaimerThough we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.These are the instances in which we will share users’ personal information:Third Party IntermediariesWe use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.LinksThis Web site contains links to other sites. Please be aware that we, WRITINGS ON THE WALL are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.SecurityThis Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. If users have any questions about the security at our Web site, users can send an email to support@customwall.com Correcting/Updating/Deleting/DeactivatingPersonal Information If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. Contact us by E-mail or telephone.Notification of ChangesIf we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.Contact InformationIf users have any questions or suggestions regarding our privacy policy, please contact us at:Phone: 419.349.0676 Email: WOW@customwall.com Postal Address: 1623 Eastgate Road, Toledo, Ohio 43614 Web site URL: http://www.store.yahoo/writingsonthewall AND http://customwall.com |